Frequently Asked Questions
Find quick answers about top-ups, payments and deliveries.
New to TOXO? Ordering takes less than two minutes: pick a Mobile Legends pack or Weekly Pass, enter your game User ID and Server ID, pay securely with UPI, and diamonds land directly in your account — usually within minutes. We never ask for your game password. Browse the answers below for delivery times, payment issues, wrong-ID orders and refunds.
How long does delivery take?
Most successful payments are fulfilled within a few minutes. If fulfilment is still processing, you will not be asked to pay again.
Do I need to share my game password?
Never. TOXO only needs your User ID and Server ID.
What if payment succeeds but diamonds do not arrive?
Payment and top-up are tracked separately. Open the order and contact support. Admin can retry fulfilment safely.
Still need help?
Contact Support