If an order is not delivered after payment, we will re-attempt fulfilment or issue a full refund to your original payment method (or TX Coin balance for coin-paid orders).

If an order is delivered successfully to the User ID you entered, it is considered fulfilled and is generally non-refundable — including cases where the ID entered was wrong.

You may cancel an order only before it is sent to the supplier for fulfilment (typically within minutes of payment). Contact support immediately with your order reference.

Approved refunds are processed within 5–7 business days to the original payment method. Bank settlement times beyond that are handled by your bank or UPI provider.

To request a refund, open a support ticket from the app or email [SUPPORT EMAIL — replace with your support inbox] with your order reference. If unsatisfied, escalate to our Grievance Officer ([GRIEVANCE OFFICER EMAIL — replace with a real inbox]).